FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on 3 July 2025Updated on 10 July 202525
What's KYC: What to expect and why it matters?
Published on 24 June 2025Updated on 15 Oct 202534
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 19 Nov 2025307
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 17 Oct 2025583
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 17 Nov 20256,326
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 17 Nov 2025821
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 15 Oct 2025110
How do I verify an individual account?
Published on 25 Sept 2023Updated on 17 Nov 202529,472
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 17 Nov 202550
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 17 Nov 202511,191
How do I secure my exchange account?
Published on 12 June 2024Updated on 17 Nov 20251,129
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 17 Nov 202512,212
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 17 Nov 20256,499
How do I submit my proof of address (POA) in Saudi Arabia?
Published on 12 June 2024Updated on 7 Nov 2025165
How do I verify an individual account from Mexico?
Published on 25 Sept 2023Updated on 17 Nov 2025140

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